Technology that keeps retail running.
Connectivity, phone systems, mobile and IT for retailers trading across one or more stores and online.
How we help retailers
Tills, stock systems, online orders and connected devices all need to work together throughout the trading day, often across several stores. Each service below is planned around how you trade, with specialist teams for each area working together across your stores.
Connectivity
Business broadband and leased lines sized for your tills, card terminals and online orders, with a 4G or 5G backup that can keep your point of sale taking payments if the main line drops. Guest WiFi lets customers download your app or join your mailing list, on a network kept separate from your tills.
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Phone systems
Cloud phone systems ring on the shop floor, in the back office or on a mobile, so customer enquiries reach someone who can help. Calls can be routed between stores or to a central team, and new locations join the same system as you grow.
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Mobile and IoT
Mobile plans and devices for store teams and area managers. IoT SIMs and routers keep smart devices such as temperature sensors, digital signage and people counters connected across every store.
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IT support
Microsoft 365, desktop support and hardware for head office and every store, priced per user per month. Many issues are resolved remotely, and regular reviews pick up ageing hardware and security gaps early.
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Comm-Tech has become a trusted technology partner to Jarrolds, supporting our connectivity across multiple locations, our mobile estate and, more recently, our Microsoft licensing. Their team understands our business and provides a reliable, responsive service, giving us confidence that our technology is in safe hands.
Tom Blake, Head of Technology, Jarrolds
4.8
103 Google reviews“I have been a Comm-Tech customer for many years and have always had good service.”
“Staff are very helpful, and their pricing is extremely competitive.”
Why retailers work with Comm-Tech
One supplier across your stores
Connectivity, phone systems, mobile and IT from one supplier, however many stores you run.
Over 40 years’ experience
Keeping businesses connected for more than four decades.
Vodafone Business partner
Mobile, IoT and 4G or 5G backup delivered on one of the UK’s largest networks.
Accredited standards
Certified to Cyber Essentials Plus, ISO 9001, ISO 27001 and ISO 42001.
FAQs
What happens to our card payments if the internet goes down?
A 4G or 5G backup connection can take over automatically when your main broadband drops, so tills and card terminals stay online and the store keeps trading. The right setup will depend on your systems and the mobile signal at each site, which we check before recommending an option.
What’s the best broadband for a shop?
It depends on what’s available at each address and how much your store relies on the connection. Full fibre suits many single shops, while busier stores and head offices may need a leased line, which gives dedicated bandwidth with equal upload and download speeds. We check each site and recommend the right fit for how it trades.
Can we offer free WiFi to customers in store?
Yes. Guest WiFi runs on its own network, separate from your tills, stock systems and staff devices. Customers can use it to download your app, redeem offers or sign up to your mailing list while they shop, and bandwidth limits make sure store systems keep the speed they need.
How does connectivity affect our online shop and stock levels?
When your tills, stock system and online store share data, orders and stock levels stay accurate across every channel. That depends on each store staying connected, so a reliable main line with a backup helps keep online orders, click and collect and stock updates in step.
What IoT connectivity do you offer for shops?
We provide connectivity for smart retail devices such as fridge and freezer temperature sensors, digital signage and people counters. IoT SIMs and routers suit devices that send small amounts of data, and running them on their own connection keeps them apart from your tills and guest WiFi.
How quickly can you get a new store connected?
A 4G or 5G connection can get a new store or pop-up shop online while fixed broadband is installed, then stay in place as a backup once the main line is live. Phone systems, mobile and IT can be set up at the same time, so the store is ready to trade on opening day.
Can we manage services across multiple stores through Comm-Tech?
Yes. Connectivity, phone systems, mobile and IT services can be managed across multiple locations, with a consistent setup in each store, all managed under one account.
Can you supply hardware as part of our IT service?
Yes. We supply hardware alongside our managed IT service and can recommend equipment based on your requirements and existing setup.
Book a free technology review
Talk to our team about how your connectivity, communications and IT are working across your stores and online channels, and where there’s room to improve them.