Technology that keeps branches and agents connected.
Phone systems, business mobiles, connectivity and IT support for estate agencies with teams working across branches, offices and properties.
How we help estate agents
Agents spend their days at viewings and valuations while the branch handles enquiries, listings and admin. Each service below is handled by specialists in that area, working together so your phones, mobiles, connectivity and IT fit into one setup.
Phone systems
Cloud phone systems such as 3CX ring on desk phones and agents’ mobiles, so buyers, sellers and landlords reach someone even when most of the team is out. 3CX can also integrate with many CRM systems, showing who’s calling as the phone rings and logging each call against the client record.
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Business mobiles
Business mobiles, devices and data plans for agents on the road. With 5G where available, agents can film walkaround tours, share photos and update listings straight from the property.
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Connectivity
Business broadband and leased lines with the upload speed to send video tours, high-resolution photos and floor plans to property portals and your website. Backup connectivity keeps the branch online and phones working if the main line drops.
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IT support
Microsoft 365, desktop support and hardware for every branch. Email security, staff awareness training and regular security reviews help protect the personal and financial details your clients share.
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Moving over to Comm-Tech for an all-in-one IT & Telecoms solution has, not only streamlined our operations, but improved it through their pro-active approach. The IT migration was smooth, thanks to their expertise and knowledge in handling many of these transitions. They understood the task and executed the move perfectly.
Ryan Martin, Head of Operations, Minors & Brady
4.8
103 Google reviews“I have been a Comm-Tech customer for many years and have always had good service.”
“Staff are very helpful, and their pricing is extremely competitive.”
Why estate agents work with Comm-Tech
One supplier across every branch
Phone systems, business mobiles, connectivity and IT from one supplier, set up consistently in every branch.
Over 40 years’ experience
Supporting businesses with their communications and IT for more than four decades.
3CX Titanium partner
Recognised at the top level of 3CX’s partner programme, one of a small number in the UK.
Accredited standards
Certified to Cyber Essentials Plus, ISO 9001, ISO 27001 and ISO 42001.
FAQs
How can we make sure calls are answered when agents are at viewings?
Calls can be routed to whoever is available or ring on agents’ business mobiles through the phone system app, using the branch number. Buyers and vendors reach someone who can help, and the agent’s personal number stays private.
Can 3CX integrate with our estate agency CRM?
3CX has ready-made integrations with CRMs including Salesforce, HubSpot, Zoho and Microsoft Dynamics 365, and can connect to other CRMs that offer a REST API. Once set up, caller details appear as the phone rings, calls can be logged against the client record automatically and new contacts can be created from unknown numbers. We’ll check how your CRM connects before recommending a setup.
Can agents film and upload property videos from their phones?
Yes. Business mobiles with 5G, where available, and data plans sized for video let agents film walkaround tours and upload them from the property. We compare network coverage across the areas you cover most and recommend the one that performs best there.
What broadband does an estate agency branch need?
Upload speed matters as much as download, because video tours, photos and floor plans all need sending to property portals and your website. Full fibre suits most branches, and a leased line gives equal upload and download speeds for busier offices or head office. Adding a backup connection keeps the branch online if the main line has a fault.
Can agents stay connected while working away from the branch?
Yes. Business mobiles, mobile data and the phone system app let agents take calls on the branch number, open files in Microsoft 365 and send updates to clients wherever they are.
How do you help protect client information?
Our managed IT service covers Microsoft 365, desktop support and hardware, with device management, email security, firewall support and cyber awareness training available alongside it. A Quarterly Business Review checks your hardware and security set-up, giving you a clear view of how client data is protected and where to focus next.
Can calls be recorded for training?
3CX can record calls, so managers can review conversations for training or check what was agreed with a client. Recordings are stored and accessed under rules you set, in line with your own data protection policies.
Can you support estate agencies with more than one branch?
Yes. Phone systems, business mobiles, connectivity and IT can be planned across multiple locations, with a consistent setup in each branch.
Book a free technology review
Talk to our team about how your phones, connectivity and IT are working across your branches, and where there may be room to improve them.